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A binder-clipped column of identical product-spec cards beside a fanned stack of five labeled operating-model documents: role definition, decision-rights matrix, workflow, dashboard, and

AI operating model

The AI Operating Model: what actually changes when a tech company transforms

Most AI transformation programs are AI procurement programs in disguise. Tools change in days. The operating-model layer - roles, decision rights, workflows, metrics, governance - changes in quarters and rarely gets touched.

By Sergii 29 May 2026
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Shift Harness

A practical field guide for turning AI adoption into measurable changes in how teams work.

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